Contact Us
CONTACT US
Send us an email hey@lizalig.com
If it has been longer than 3 business days with no response, please check your spam folder before sending another email.
MADE TO ORDER TERMS
We do our best to ship your made to order item as close to the date listed in the description as possible, but unexpected delays can occur. You can find updates here.
Because we will purchase materials to make these garments with-in 2 weeks of your order date, we will not allow cancelations after 24 hours of placing your order. Made to order items can be returned for the same terms as all other items. See return policy here.
We will ship everything in your order together when it is ready unless you selected the multiple shipments at checkout.
FAQs
Initiate a return here
I sent an email, when will I get a responce?
We do our best to answer most emails with in 48 hrs. Please keep in mind we are a small business and do not generally respond over the weekend. Please don't send multiple emails if you have not heard back over the weekend. If you have not heard back, please check your spam folder. Thanks for your patience!
When will my order ship?
Updates for made to order items can be found here.
We ship everything together when ready unless you selected the multiple shipments at checkout.
For all other orders (NOT made to order items) we ship generally within 3 business days, but it can take up to 14 days during busy times.
My package says it was delivered, but I don't have it!
The first thing to do is contact your local usps, many times it will show up in a couple of days and was just delivered to a neighbor. If you have contacted your post office and waited 2 business days send an email to hey@lizalig.com.
There is a flaw with my garment
Oh no! We are so sorry!!
If it has been 15 days from your order, send us an email to hey@lizalig.com and we can help you out.
Clothing Care
When in doubt do not use heat. In most cases machine wash cold, line dry and cool iron when needed. For specific instructions visit the product page.
Hand knit alpaca and wool pieces should be hand washed in cold water and dried flat.