Shipping & Returns
All regular priced items can be returned for a store credit for the purchase price of the item. You will get free return shipping and will not incur a restocking fee.
If you would like to return to the original payment method a 10% restocking free will be deducted plus all return shipping costs.
Returns must be made 30 days after item is received. We cannot offer returns for international orders.
Anything purchased at 30% off (this includes made to order items) can be returned for a store credit only. You are responsible to purchase a return shipping label and ship the item back at your own expense.
Anything purchased 50% off or more are final sale items.
We do not offer exchanges at this time. You can opt for a store credit and purchase the correct size or color once we process your return.
*Made to order items have the same return policy as listed above.*
To initiate a return:
- Send an email to returns@lizalig.com with your name and order number if you have it.
- We will get back to you within 5 business days with a return shipping label. (We batch our returns so it may take a few days to receive a response.) Please check your spam folder if you have not received a response in 5 business days.
- Package your return and take it to your local post office. Please make sure to drop it off at least 5 days from when the label was sent, so it does not expire.
- Please allow up to 14 business days to process your return once we receive it back.
We are not responsible for lost items during the return process.
We do not process returns that are damaged, worn or washed.
We do not give any refunds and refute disputes for any garments that were lost in the mail or were not returned to us.
We do not accept returns after 30 days of when the item was received.
FAQs
Initiate a return here
I sent an email, when will I get a responce?
We do our best to answer emails with in 48 hrs. Please keep in mind we are a small business and do not respond over the weekend. If you have not heard back, please check your spam folder. Thanks for your patience!
Are there tariffs?
If you are purchasing within the USA there are no additional tariffs on your order. We ship everything to our studio in the USA, so the tariffs are included in the price.
When will my order ship?
Updates for made to order items can be found here.
We ship everything together when ready unless you selected the multiple shipments at checkout.
For all other orders (NOT made to order items) we ship generally within 3 business days, but it can take up to 14 days during busy times.
My package says it was delivered, but I don't have it!
The first thing to do is contact your local usps, many times it will show up in a couple of days and was just delivered to a neighbor. If you have contacted your post office and waited 2 business days send an email to hey@lizalig.com.
There is a flaw with my garment
Oh no! We are so sorry!!
If it has been 15 days from your order, send us an email to hey@lizalig.com and we can help you out.
Clothing Care
When in doubt do not use heat. In most cases machine wash cold, line dry and cool iron when needed. For specific instructions visit the product page.
Hand knit alpaca and wool pieces should be hand washed in cold water and dried flat.
Do you offer custom or small adjustments?
Sorry, we can't offer any adjustments to the pattern that is set. Any changes (even very minor) cost us an additional 3x the production cost because pattern development is so costly.
