Shipping & Returns
All regular priced items can be exchanged for a similar item 1 time for free or returned in full (minus the original shipping costs) to a store credit. Returns to original payment method will be deducted a flat $15 fee for shipping and restocking (the original shipping cost will not be refunded either). This fee is waived if you opt for a store credit.
Anything purchased 30% or more off (including coupon codes) can be mailed back at your own expense for a store credit only!
Anything purchased at 50% off or more is a final sale item!
To initiate a return or exchange:
- Send an email to returns@lizalig.com with your name, order number, and details of your exchange or return. (See below if you are about to send an email regarding an item you purchased on sale.)
- We will get back to you within 3 business days with a return shipping label. (We batch our returns so it may take a few days to receive a response.) Please check your spam folder if you have not received a response in 3 business days.
- Package your return and take it to your local post office. Please make sure to drop it off at least 5 days from when the label was sent, so it does not expire. If you do not send your return back within 15 days of it being sent we will not process your refund! We do not accept returns after 30 days and shipping can take a while, for this reason it is very important that you mail your return back right away.
- Please allow up to 30 days for us to receive your return and process a refund.
- If you exchanged an item, once we receive the first item back, we will send out your exchange.
The fine print...
- If you want a second exchange you are responsible for all the shipping charges for these exchanges.
- We do not accept returns after 30 days of purchase.
- If you originally used a coupon code or got free shipping and return all or part of your order those discounts will be re-adjusted in your final order. (If you got free shipping because your order was over $250 and you return something that shipping will be deducted from your return as well.)
- We do not accept returns for worn or damaged goods. (Items sent back that have been worn will not be accepted for a return - and yes, we can tell is something has been worn and washed :)). If you send something back that has been worn and has stains etc. you will not receive a refund.
- We do not accept returns on international orders.
- If you do not send back your return within 15 days of the return shipping label being sent to you, we will not process your refund. It is important to ensure this shipment does not get lost in the mail or the label expires that you mail it within the first 5 days. If we receive an item back that was not authorized or was sent after the 15 day window we will not give you a refund!
- Friends, if you purchased something at more than 30% off (this includes coupon codes) please do not send us an email asking for an exception for a full refund.
FAQs
Initiate a return here
I sent an email, when will I get a responce?
We do our best to answer most emails with in 48 hrs. Please keep in mind we are a small business and do not generally respond over the weekend. Please don't send multiple emails if you have not heard back over the weekend. If you have not heard back, please check your spam folder. Thanks for your patience!
I want to cancel an order...
You can ONLY cancel an order within the first 24 hours of placing it. We do not cancel orders after this 24 hour window especially if it is a pre-order item. We are making your item specifically for your pre-order, so we do not cancel these orders.
When will my order ship?
Is your item a pre-order item? Check the product title, it will have an expected ship date listed. It should ship within a month of this date or we will send an email with an update.
If you ordered multiple pre-order items or a pre-order with something that is in stock, they will ship together when both are ready. If you would like them to ship when available it is an additional $8.95 for shipping let us know if you want to add this to your order.
For all other orders, we are doing our absolute best to ship your order as soon as possible, but please keep in mind we are a small company and batch ship our orders. Our goal is to ship orders within a week of receiving them, but during busy times it may take up to 14 days to get to your order. Thank you for your patience!!
When will I get my order?
Orders typically take around 3-5 days to arrive once shipped. International orders typically take around 2 weeks to arrive.
When will my pre-order ship
When you purchased there is a date on the product page, this is the best estimate we have for when the product will ship; however, there can be unexpected delays in production or shipping. We absolutely do our best to ship within the month window of pre-order and will let you know if there is a change more than this.
If you ordered a pre-order item and an item we have in stock we will ship them together. If you would like the item in stock sooner, please place 2 separate orders.
My package says it was delivered, but I don't have it!
This really sucks! For both us an you because we unfortunately have no control once your package is dropped off at USPS. The first thing to do is contact your local usps, many times it will show up in a couple of days and was just delivered to a neighbor. If you have contacted your post office and waited 2 business days send an email to hey@lizalig.com.
There is a flaw with my garment
Oh no! We are so sorry!!
If it has been 15 days from your order, send us an email to hey@lizalig.com and we can help you out.
If it has been longer than 15 days, we do not accept returns on these items. (To be honest we don't know if these flaws are due to how you washed/wore something if it has been longer.)
Yes, you have to return the item that has a flaw if you would like a replacement or a refund. If your item does not match the size chart please let us know. These measurements however are meant to be +/- an inch (especially if it is a sweater or a garment with stretch).
Clothing Care
When in doubt do not use heat. In most cases machine wash cold, line dry and cool iron when needed. For specific instructions visit the product page.
Hand knit alpaca and wool pieces should be hand washed in cold water and dried flat.
Coupon Codes
Sorry, we can not accept more than one coupon code at a time.
I purchased something and it is now on sale? I'm so sorry we do not post date coupons, but we do appreciate your order placed at full price (honestly it keeps us in business).
I did not realize I ordered a pre-order item can I cancel it?
We clearly stated in the title the item you purchased was a pre-order item and the expected ship date. Because we are already in the process of making your order we do not cancel these orders. We are able to offer our clothing at such a discount because we can fund production when you pre-order and for this reason we do not cancel after 24 hours of purchase.